PAYMENT SUPPORT

If you paid but cannot access the report, we will help.

Last updated 26 July 2026

Start with restoration

Use your recovery code on the restore page. It can restore a confirmed paid entitlement on another browser, but it cannot transfer locally stored assessment answers.

When to contact us

Email contactus@baiklah.my if you were charged more than once, payment was confirmed but the entitlement cannot be restored, or the paid report was materially unavailable because of a technical fault.

What to include

Send the recovery code, payment date, amount and payment-provider receipt. Do not send your offer letter, salary details or assessment answers. We aim to respond within five business days.

How requests are handled

Verified duplicate charges and confirmed payments that cannot be restored will be refunded to the original payment method. Other requests are assessed fairly according to the circumstances and applicable consumer rights.